These are the terms and conditions on which we provide study materials and services to you, (a Course). The terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Contact DetailsWho we are: We are Blocc Limited, a company registered in England and Wales. Our company registration number is 06934281 and our registered office is at Unit 37 Camp Lane, Kings Norton, Birmingham, West Midlands, B38 8SL. Our registered VAT number is GB 974 5511 96. How to contact us: You can contact us by telephoning our customer service team at +44 (0) 121 451 1201 or by emailing us at firstname.lastname@example.org or write to us at 37 Camp Lane, Kings Norton, Birmingham, West Midlands, B38 8SL How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you enrolled. Glossary When the following phrases are used in these terms and conditions, this is what they mean: Cancellation Period means a period of 14 days starting the day after we email you to confirm your enrolment on a Course. Start Date means the date on which the Course you have accepted enrolled on commences.
Our contract with youThe enrolment and acceptance process: You may enrol for a course online or by telephone. Alternatively, you may enrol by contacting us for an enrolment form, completing this and submitting by email, post or in person to our Camp Lane offices. If you are paying by debit or credit card, we will debit the Course fee from your card on or after the day you make an order for the Course. Credit or debit card details are collected over a secure link. Our acceptance of your enrolment will take place when we have issued you with confirmation of your enrolment at which point a contract will come into existence between you and us and you will be required to pay the Course fees If we cannot accept your enrolment: If we are unable to accept your enrolment, for example where you have provided incomplete or inaccurate information, we will inform you of this.
Your rights to make changesIf you wish to make a change to the Course you have applied for please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. An administrative fee may be payable.
Providing the CoursesAcceptance of your enrolment on your Course: By submitting the online booking form, posting the booking form to us or agreeing to enrol over the phone you are formally accepting these terms and conditions and your enrolment on the Course and Start Date as set out in your confirmation of enrolment. When we will provide the Course. During the enrolment process we will let you know when we will provide the Course to you. We are not responsible for delays outside our control. If provision of the Courses is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any part of the Course you have paid for but not received. Your rights if we suspend the provision of a Course. Should we need to suspend the provision of a course, we will contact you in advance to tell you we will be suspending provision of a Course, unless the problem is urgent or an emergency. You may contact us to end the contract for a Course if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for part of the Course that you have paid for but not received. We may also suspend provision of a Course if you do not pay. If you do not pay us for a Course when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend provision of the Course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Course.
Your rights to end the contractYou can always end your contract with us. Your rights when you end the contract will depend on what you have applied for, how we are performing and when you decide to end the contract: If you have just changed your mind about a Course and you have not yet been provided with any course, you will be entitled to a refund if you cancel within the 14 day Cancellation Period. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any part of the Course which have not been provided. The reasons are:
- We have told you about a significant upcoming change to the Course or these terms which you do not agree to;
- We have told you about an error in the price or description of the Course you have ordered, and you do not wish to proceed;
- There is a risk that the Course may be significantly delayed because of events outside our control;
- We have suspended provision of the Course for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than 30 days; or
- You have a legal right to end the contract because of something we have done wrong.